Return Policy

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • (a) we receive the returned product within 30 days following the date of purchase of the product;
  • (b) the returned product is unused, in its original packaging with any seal, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
  • (c) you comply with the returns procedure set out below; and
  • (d) none of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must: inform us of your wish to return the product by email at customer@alex-simone.com

Products returned under this policy must be sent to:

H.S.B
Le Roc Fleuri
1, rue du Ténao
98000 MONACO

You will be responsible for paying postage costs associated with returns under this policy.

(4) Exclusions

The following kinds of products may not be returned under this policy:

  • (a) any product made to your specification;
  • (b) any product made to order;
  • (c) any product personalised or adapted for you;

(5) Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 10 days following the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • (a) we will not refund or exchange the product;
  • (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7) About us

Our full name is Alex Simone.

Our registered office is H.S.B, Le Roc Fleuri, 1, rue du Ténao, 98000 MONACO

Our company registration number is RCI 02S04023

Our email address is customer@alex-simone.com

Our VAT number is FR06000060623